Repeat business and customers is the lifeblood of every business. Outstanding customer service is the key. This seminar highlights important customer service practices that business owners can take back to implement in their own business. Learn the secrets to create a Disney-like experience, and success culture in your business. John Formica, an “Ex-Disney Guy”, and leading authority in the Hospitality Service Industry, organizational culture and business growth, is “America’s Best Customer Service Experience Coach.” As a former successful Disney hotel leader, John will share his incredible experience, best practices and proven Disney success strategies to help you create magical experiences for your customers, and keep them coming back for more.